Aura Estelle

In rare cases, customs may not be able to retrieve the VAT information from the shipping label and may request payment before releasing the parcel. If this happens, please go ahead and pay the VAT, then&#xA0;send us a copy of the receipt. We&#x2019;ll be happy to refund the VAT amount from your order.&#x1F4E7; Email us at: shop@auraestelle.com

In rare cases, customs may not be able to retrieve the VAT information from the shipping label and may request payment before releasing the parcel. If this happens, please go ahead and pay the VAT, then send us a copy of the receipt. We’ll be happy t

I am asked to pay VAT again?

Order Tracking

I'm having trouble logging in

How do I apply promo/discount codes?

Is VAT collected at checkout?

Planner & Insert sizes

What is the monthly subscription discount code?

Ordering & Checkout

Processing Time

Shipping Duration

Which carriers do you use?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Do you ship worldwide?

Can I edit or add anything to my order?

Can I change the address on my order?

Can I request to combine-ship my two orders?

Shipping & Handling

What is your cancellation policy?

What’s your return policy?

When will I get my refund?

Cancelations, Returns & Exchanges

How do I track my order?

My order was marked "delivered" but it’s not here.

Worried your parcel is delayed or lost?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Product Care

Warranty

After You Order: Support & Issues

I am asked to pay VAT again?Updated 15 hours ago