Aura Estelle

So sorry to hear your item(s) arrived damaged!Please send us an email with a photo of the damaged item, and our team will be happy to assist you further.&#x1F4E7; Email us at: shop@auraestelle.com

So sorry to hear your item(s) arrived damaged!. Please send us an email with a photo of the damaged item, and our team will be happy to assist you further. 📧 Email us at: shop@auraestelle.com

Item(s) arrives damaged?

6. After You Receive Your Order

I'm having trouble logging in

How do I apply promo/discount codes?

Is VAT collected at checkout?

I am in the US. Do I have to pay tariffs on my order?

Planner & Insert sizes

What is the monthly subscription discount code?

1. Ordering & Checkout

Processing Time

Shipping Duration

Which carriers do you use?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Do you ship worldwide?

Can I request to combine-ship my orders?

2. Shipping & Handling

Can I edit or add anything to my order?

Can I change the address on my order?

3. Make Changes to Your Order

How do I track my order?

My order was marked "delivered" but it’s not here.

Worried your parcel is delayed or lost?

4. Tracking

Cancellation Policy

Return Policy

How long does it take to get my refund?

5. Cancelations, Returns & Exchanges

Wrong item(s) received?

Product Care

Warranty

I am asked to pay VAT again?

Item(s) arrives damaged?Updated 2 months ago