WarrantyUpdated 2 months ago

Aura Estelle offers a 90-day limited warranty on all products, valid only if purchased directly from us. The following exclusions apply:

• Oops Sale Products: Minor defects from the sale are not covered. Only ring mechanisms and buttons that do not perform their intended functionality are covered.
• Dirt/Glue Residual from production: These are not considered quality issues. These can be removed with non-alcohol hand cream and a dry towel.
• Wrinkles: Not considered quality issues. For example, wrinkles on bag handles can be removed by stuffing the bag with soft clothing and hanging it overnight. (a few days in colder areas).
• Misuse of Products: damage resulting from an accident, improper storage, misuse or abuse, mishandling, exposure to water, chemicals, or other liquids is not covered.
• Wear and Tear of Products: Normal wear and tear is not covered unless it’s due to defective workmanship or materials in the hardware.
• Transferred/Pre-owned Products: Not covered by this warranty.
• Freebies: Quality issues with freebies will be offered a one-time replacement. Customers must pay for the shipping postage.

📧 Have a question or concern? Email us at [email protected] and we’ll be happy to help!