Aura Estelle

If your delivery seems to be taking longer than expected, please first reach out to the carrier using the tracking number provided in your shipping confirmation email.Still need help? Feel free to contact our team and we&#x2019;ll be happy to assist further.&#x1F4E7; Email us at: shop@auraestelle.com

If your delivery seems to be taking longer than expected, please first reach out to the carrier using the tracking number provided in your shipping confirmation email. Still need help? Feel free to contact our team and we’ll be happy to assist furthe

Worried your parcel is delayed or lost?

Order Tracking

I'm having trouble logging in

How do I apply promo/discount codes?

Is VAT collected at checkout?

Planner & Insert sizes

What is the monthly subscription discount code?

Ordering & Checkout

Processing Time

Shipping Duration

Which carriers do you use?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Do you ship worldwide?

Can I edit or add anything to my order?

Can I change the address on my order?

Can I request to combine-ship my two orders?

Shipping & Handling

What is your cancellation policy?

What’s your return policy?

When will I get my refund?

Cancelations, Returns & Exchanges

How do I track my order?

My order was marked "delivered" but it’s not here.

I am asked to pay VAT again?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Product Care

Warranty

After You Order: Support & Issues

Worried your parcel is delayed or lost?Updated 14 hours ago