Aura Estelle

Once your return has been received and processed, you will be notified via email when the refund has been issued.Please allow 5 business days for the refund to reflect in your account.

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 5 business days for the refund to reflect in your account.

How long does it take to get my refund?

5. Cancelations, Returns & Exchanges

I'm having trouble logging in

How do I apply promo/discount codes?

Is VAT collected at checkout?

I am in the US. Do I have to pay tariffs on my order?

Planner & Insert sizes

What is the monthly subscription discount code?

1. Ordering & Checkout

Processing Time

Shipping Duration

Which carriers do you use?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Do you ship worldwide?

Can I request to combine-ship my orders?

2. Shipping & Handling

Can I edit or add anything to my order?

Can I change the address on my order?

3. Make Changes to Your Order

How do I track my order?

My order was marked "delivered" but it’s not here.

Worried your parcel is delayed or lost?

4. Tracking

Cancellation Policy

Return Policy

Wrong item(s) received?

Item(s) arrives damaged?

Product Care

Warranty

I am asked to pay VAT again?

6. After You Receive Your Order

How long does it take to get my refund?Updated 15 days ago