Canada warehouse ordersIf your order status is still Unfulfilled, we may be able to assist with a cancellation.Once an order is marked Fulfilled, it can no longer be canceled. U.S. warehouse ordersOrders shipped from our U.S. warehouse are fulfilled

Canada warehouse orders If your order status is still&#xA0;Unfulfilled, we may be able to assist with a cancellation. Once an order is marked Fulfilled, it can no longer be canceled.U.S. warehouse orders Orders shipped from our U.S. warehouse are fulfilled by a third-party logistics partner (3PL) and are processed very quickly, often the same business day.Once an order enters the picking stage, cancellations are no longer possible. Because of this, the ability to cancel U.S. warehouse orders is extremely limited.Please note that our customer service team typically replies within 1&#x2013;2 business days. While we&#x2019;ll always try our best to help, we&#x2019;re unable to guarantee immediate processing of cancellation requests.If an order cannot be canceled and is delivered successfully, it may still be eligible for return in accordance with our Return Policy.

Cancellation Policy

Personalized Orders. All personalized items are final sale and cannot be returned or exchanged. Paper Products. Due to the delicate nature of these items (e.g., TRP sewn bound planners, hole-punched inserts), all paper products are final sale. Sale I

Personalized OrdersAll personalized items are final sale and cannot be returned or exchanged.Paper ProductsDue to the delicate nature of these items (e.g., TRP sewn bound planners, hole-punched inserts), all paper products are final sale.Sale ItemsAll sale items including oops sale items are final sale and not eligible for return or exchange.For oops sale items, if you&#x2019;re unsure about the condition, feel free to request a confirmation email (photo of any defects will be sent) at the time of ordering.Pre-OrdersAll pre-orders are final sale from the moment of purchase. This policy is in place due to the special nature of preorder production.Regular Orders<ul><li style="text-decoration: none; font-family: Inter; font-size: 16px; line-height: 1;">Please email us within 14 days of delivery (per tracking)</li></ul><ul style=" text-decoration: none;"><li style="font-family: Inter; font-size: 16px;">Once approved, return the item within 30 days</li><li style="font-family: Inter; font-size: 16px;">Note: Return postage and original shipping fees are non-refundable</li></ul>&#x1F4E7; Email us at: care@auraestelle.com

Return Policy

Once your return has been received and processed, you’ll be notified by email when the refund has been issued. Canada warehouse returnsPlease allow up to 5 business days for the refund to appear in your account after the return is processed. U.S. war

Once your return has been received and processed, you&#x2019;ll be notified by email when the refund has been issued.Canada warehouse returns Please allow up to 5 business days for the refund to appear in your account after the return is processed.U.S. warehouse returns Returns sent to our U.S. warehouse are processed by a third-party logistics partner (3PL). Once the return arrives at the warehouse, please allow up to 15 business days for processing and refund issuance.Please note that refund timing may vary slightly depending on your payment provider.

5. Cancelations, Returns & Exchanges

Cancellation Policy

Return Policy

How long does it take to get my refund?