Aura Estelle

So sorry to hear your item(s) arrived damaged!Please send us an email with a photo of the damaged item, and our team will be happy to assist you further.&#x1F4E7; Email us at: shop@auraestelle.com

So sorry to hear your item(s) arrived damaged!. Please send us an email with a photo of the damaged item, and our team will be happy to assist you further. 📧 Email us at: shop@auraestelle.com

What do I do if my item(s) arrives damaged?

After You Order: Support & Issues

I'm having trouble logging in

How do I apply promo/discount codes?

Is VAT collected at checkout?

Planner & Insert sizes

What is the monthly subscription discount code?

Ordering & Checkout

Processing Time

Shipping Duration

Which carriers do you use?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Do you ship worldwide?

Can I edit or add anything to my order?

Can I change the address on my order?

Can I request to combine-ship my two orders?

Shipping & Handling

What is your cancellation policy?

What’s your return policy?

When will I get my refund?

Cancelations, Returns & Exchanges

How do I track my order?

My order was marked "delivered" but it’s not here.

Worried your parcel is delayed or lost?

I am asked to pay VAT again?

Order Tracking

What do I do if I receive the wrong item in my order?

Product Care

Warranty

What do I do if my item(s) arrives damaged?Updated 14 hours ago