Canada warehouse orders. If your order status is still Unfulfilled, we may be able to help with order cancellations or adding or removing items. Once the order is marked Fulfilled, we’re no longer able to make any changes. U.S. warehouse ordersOrders

Canada warehouse ordersIf your order status is still Unfulfilled, we may be able to help with order cancellations or adding or removing items.Once the order is marked Fulfilled, we&#x2019;re no longer able to make any changes. U.S. warehouse orders Orders shipped from our U.S. warehouse are fulfilled by a third-party logistics partner (3PL) and are processed very quickly, often the same day the order is placed.Once an order enters the picking process, changes are no longer possible. Because of this, the likelihood of being able to modify or cancel a U.S. warehouse order is extremely limited. Please note that our customer service team typically replies within 1&#x2013;2 business days. While we&#x2019;ll always try our best to help, we&#x2019;re unable to guarantee immediate processing of order change or cancellation requests. Need help? &#x1F4E7; Email us as soon as possible at&#xA0;care@auraestelle.com

Can I cancel, edit, or add items to my order?

Canada warehouse orders. We can update your shipping address as long as the order has not yet been handed over to the carrier. Once the order has been handed over to the carrier, we’re no longer able to make any changes.If a parcel is undeliverable d

Canada warehouse ordersWe can update your shipping address as long as the order has not yet been handed over to the carrier.Once the order has been handed over to the carrier, we&#x2019;re no longer able to make any changes. If a parcel is undeliverable due to an address issue, it will be returned to the sender, and additional reshipping costs will apply. U.S. warehouse ordersFor orders shipped from our U.S. warehouse, we&#x2019;ll always do our best to assist with address updates. However, these orders are fulfilled by a third-party logistics partner (3PL), and once a shipping label has been created, changes are no longer possible. Please note that our customer service team typically replies within 1&#x2013;2 business days. While we&#x2019;ll always try our best to help, we&#x2019;re unable to guarantee immediate processing of address change requests. Need help? &#x1F4E7; Email us as soon as possible at&#xA0;care@auraestelle.com

Can I change the address on my order?

Aura Estelle

3. Make Changes to Your Order

I'm having trouble logging in

How do I apply promo/discount codes?

Is VAT collected at checkout?

I am in the US. Do I have to pay tariffs on my order?

Planner & Insert sizes

What is the monthly subscription discount code?

1. Ordering & Checkout

Processing Time

U.S. Orders: Shipping & Tariff Updates

Which carriers do you use?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Do you ship worldwide?

Can I request to combine-ship my orders?

2. Shipping & Handling

How do I track my order?

My order was marked "delivered" but it’s not here.

Worried your parcel is delayed or lost?

4. Tracking

Cancellation Policy

Return Policy

How long does it take to get my refund?

5. Cancelations, Returns & Exchanges

Wrong item(s) received?

Item(s) arrives damaged?

Product Care

6. After You Receive Your Order