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Order Tracking

How do I track my order?

Once your order has been placed and processed, you’ll receive a confirmation email with your order details, including a tracking number and a link to track your shipment. Please note:. Tracking may take up to 24 hours to become active. Our parcel pic

My order was marked "delivered" but it’s not here.

If you still are unable to locate the package, please reach out to the carrier or your local post office as soon as possible. Still need help? Feel free to contact our team and we’ll be happy to assist further. 📧 Email us at: [email protected]

Worried your parcel is delayed or lost?

If your delivery seems to be taking longer than expected, please first reach out to the carrier using the tracking number provided in your shipping confirmation email. Still need help? Feel free to contact our team and we’ll be happy to assist furthe

I am asked to pay VAT again?

In rare cases, customs may not be able to retrieve the VAT information from the shipping label and may request payment before releasing the parcel. If this happens, please go ahead and pay the VAT, then send us a copy of the receipt. We’ll be happy t