Aura Estelle logo
Aura Estelle logo

All articles

Shipping & Handling

Processing Time

Processing Time. In-stock items: 1–10 business days. In-stock items with personalization: 5–10 business days. Restock or new release events: Processing time will be specified in the event details or email. Pre-orders: Processing time will be noted on

Shipping Duration

Canada & USA & International: Please refer to the table below for the corresponding service and estimated delivery time in business days. Please note that this estimate does not include weekends or holidays, and delivery time is not guaranteed. All o

Which carriers do you use?

We ship with Canada Post, UPS, Purolator, DHL, and UniUni. For shipments sent via Canada Post, once your parcel reaches the destination country, it will be handed over to the local postal service (e.g., USPS in the USA or Royal Mail in the UK). To ge

Do you offer free shipping?

We currently don’t offer free shipping. Shipping rates are calculated at checkout based on your location and order details.

Do you offer expedited shipping?

Yes, we offer expedited shipping via DHL Express!. Canada & USA: Typically 1–2 business days. International: Usually 2–4 business days. We do our best to prioritize all DHL Express orders. However, please allow up to 12 hours for processing on busine

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Tracked Packed or Other Standard Delivery: Typically arrives within 5-10 business days. • DHL Express Delivery: Typically arrives within 1-3 business days.

Do you ship worldwide?

Yes, we ship worldwide!. If you’re unable to select your destination country at checkout, please contact our team right away, and we’ll be happy to help you place your order. 📧 Email us at: [email protected]

Can I edit or add anything to my order?

If your order status is still Unfulfilled, we can help with address updates, or adding/removing items. Once your order is Fulfilled, unfortunately, we’re no longer able to make any changes. Please contact our customer service team as soon as possible

Can I change the address on my order?

We can change your address if the order is still Unfulfilled. Please contact our customer service team as soon as possible after placing your order and we’ll do our best to assist!. Once your order is Fulfilled, we’re no longer able to make any chang

Can I request to combine-ship my two orders?

Combined Shipping. We’re happy to try and combine shipping when possible—but please note the following:. Holiday Season (Nov–Dec): We’re unable to accept combined shipping requests during this busy period. Non-Holiday Season (Jan–Oct): Requests are o